397 Jalan Besar,
Below are a few things that are helpful to check in the first instance:
If the issue is speed related, does the issue appear to be only impacting Skoolbo or is it impacting other websites? If other websites are impacted then please contact your Network Administrator. If it appears to be just Skoolbo, please try again 10 minutes later.
If you continue to face issues, please contact us at firstname.lastname@example.org and we will try and provide further guidance.